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Q. What is Dropshipping?
Q. Do I have to operate as a registered company join?
Q. Do I have to buy before I sell?
Q. Can I join if I live outside the UK?
Q. Are there any requirements to join your program?
Q. How long as McFile Electronics been dropshipping for?
Q. Why do you charge a fee to setup an account?
Q. How do I know if a product is in stock?
Q. What are the guarantee on your products?
Q. Is there a set price I must sell your products for?
Q. Does McFile Electronics sell directly on any auction sites?
Q. What happens if my customer has a problem?
Q. How do I cancel an order after it has been placed?
Q. How do I calculate the postage for each product?
Q. Can I have tracking details for my order?
Q. What is your returns policy?
Q. Do you ship internationally?
Q. What couriers do you use?
Q. Can I sell your products on my own website?
Q. What packaging do you use?
Q. Is there any legal contract?
Q. Are there any minimum or maximum order requirements?
Q. What methods of payment do you accept?
Q. I have forgotten my password!
Q. Do you set me up with an ebay shop?
Q. Do I have to be VAT registered?
Q. I sent you an email late last night and I still have not received a reply?
Q. I have received a request to send a product to Nigeria, can you dispatch this item?
Q. What are your delivery times?
Q. Do you ship to PO Boxes or military addresses?
Q. Do you have any bulk buy options for your products?
Q. I need some help, how can I contact you?
Q. Are there any subscription charges pay for?
Q. How are your delivery charges calculated?
Q. How often do you update you products and prices?
Q. What is Dropshipping?
A. Dropshipping is a method of selling goods to anyone without first buying and finding space to store those products. In short, you would take orders and payment, forward these orders on to your dropshipper, and then the dropshipper sends the items direct to your customer and charges you the wholesale price. You pocket the difference between what you charge your customers and the wholesale cost of the goods, which you can buy in single units, after making the sale.
Q. Do I have to operate as a registered company join?
A. You do not have to operate your business as a registered company to join. However, that doesn't mean this is something you should ignore entirely. There are many individuals who make a nice profit selling on the online auctions operating as sole traders. If you are planning on starting a long-term online retail business however, we suggest that you search the internet for information regarding online business legalities and compliance. You can own a business as a sole trader/proprietor and claim your earnings under your national insurance number on all tax returns, but again, you should consult with your accountant for details.
Q. Do I have to buy before I sell?
A. No, when you make a sale you simply log in with your trade account and thenbuy the product. We then ship to your customer while you pocket the difference (e.g. sell at £25, buy at £15 making an instant £10 profit).
Q. Can I join if I live outside the UK?
A. Yes! Our program is made available worldwide with the exception of Nigeria.
Q. Are there any requirements to join your program?
A. There are no requirements to join our program. All we ask is if you decide to join that you are truly committed to making this venture a successful one.
Q. How long as McFile Electronics been dropshipping for?
A. We have been an establised online retailer for a number of years but we didn't start our dropshipping service until January 2006. The idea was first formed when we started planing our new website, which also launched in January 2006 with a whole new product range.
Q. Why do you charge a fee to setup an account?
A. There are a number of reasons - by charging a small setup fee we feel this qualifies you as someone who is truly interested in making this venture a success, and not just someone who is going to waste our time. It also prevents any standard customer from accessing our trade prices, as this person would never buy regularly enough and letting the public buy at these discounted prices would put us out of business. As with affiliate programs, industry experts estimate that 95% who join a program never get started. With the setup fee you are more inclined to follow through after signing up and truly put the effort and time into it that is required. The payment is non-refundable as it covers the administration involved in creating your account. There are no other fees whatsoever other than the cost of goods you sell and the shipping charges. We will be working one-on-one with you in this program and a considerable amount of time and effort goes into each and every relationship.
Q. How do I know if a product is in stock?
A. On each product page you can see the stock level indicator - High, Normal, and Low. Our inventory system is automatically controlled by each order we receive, so we are notified immediately if there are any shortages. If you see the indicator showing 'Low' then we reccomend you complete your final order and discontinue selling the product until we have a higher level of stock. When a product does sell out, we send emails to notify all members.
Q. What are the guarantee on your products?
A. As all products are brand new, each one will come with at least 1 year manufacturers warranty, some products may have longer.
Q. Is there a set price I must sell your products for?
A. No, you are free to choose how much to charge.
Q. Does McFile Electronics sell directly on any auction sites?
A. Not really. We used to operate soley on auction sites but most of our business now comes direct through the website, which we also find far less time consuming and allows us to focus more on the dropshipping service we offer. We may put discontinued product lines up for auction, but this will only be for clearance and will not be displayed anywhere on the website.
Q. What happens if my customer has a problem?
A. We provide support via email 7 days a week. Please contact us asap and explain the situation, we will then respond with an answer or solution which you can repeat to your customer. Whatever happens, we'll work with you until the customer is satisfied.
Q. How do I cancel an order after it has been placed?
A. If the order has not yet been shipped you can send us an email detailing the changes or cancellation required. We cannot accept an order cancellation once the order has been despatched.
Q. How do I calculate the postage for each product?
A. If it is not displayed on the product detail page, please add the item to your basket and go to the checkout page. The postage amount will be displayed along with the order Sub Total. You can then remove the item from your basket if you do not wish to complete the order.
Q. Can I have tracking details for my order?
A. Yes, tracking details are available on your control panel and order history once an order has been dispatched.
Q. What is your returns policy?
A. All our products are insured during transit and any damaged or faulty goods can be replaced, refunded or exchanged immediately directly through us. More is explained in our terms & conditions, a link to which is at the very bottom-left of every page.
Q. Do you ship internationally?
A. Yes, we ship internationally. Our system will calculate the correct international delivery charges.
Q. What couriers do you use?
A. Our couriers are Royal Mail and Parcel Force.
Q. Can I sell your products on my own website?
A. Yes! We would be most happy for you to sell our products on your website.
Q. What packaging do you use?
A. All of our packaging is plain and unbranded. We do not add any company information to our packaging so you may always keep your source anonymous.
Q. Is there any legal contract?
A. No, there is no legal contract involved with our services.
Q. Are there any minimum or maximum order requirements?
A. No, there are no minimum or maximum order quanties or cost. You are not obliged to purchase our products in any specific quantity, though we do offer bulk purchase discount on many items but it is entirely up to yourself as to how many you purchase.
Q. What methods of payment do you accept?
A. We accept all major credit and debit cards through Secure Trading - the most secure card processing service in the UK. We also accept PayPal, Nochex, and PPPay.
Q. I have forgotten my password!
A. No problem, just email us and we will resend your username and a new password.
Q. Do you set me up with an ebay shop?
A. No, if you wish to set up a shop on ebay you will have to attend to this yourself. Please visit the eBay stores homepage for more information.
Q. Do I have to be VAT registered?
A. No you do not have to VAT registered, this would only be relevant if you were turning over £60,000 or more (subject to review in the budget each year).
Q. I sent you an email late last night and I still have not received a reply?
A. We try to answer all emails within 1 hour, however our main office hours are 10am - 6pm (Monday - Friday) and so any communication after these hours will be answered first thing the following morning. During very busy periods it may take us a day before we reply.
Q. I have received a request to send a product to Nigeria, can you dispatch this item?
A. No. Your enquiry is very likely to be a fraudulant attempt to aquire a product from you with un-authorised funds. We have seen this scenario many times before and for this reason we do not ship to Nigeria. We have a duty to protect our members and ensure that you are not subject to fraud as we do not wish you to lose money in this way. We would therefore strongly advise you to ignore this particular enquiry or decline the offer.
Q. What are your delivery times?
A. We have Estimated Delivery Times for all of our products, howevere every effort is made to send parcels quickly and safely once it has been processed through our fraud prevention system. After payment has cleared 90% of orders are dispatched on a 'next working day' delivery service.
Q. Do you ship to PO Boxes or military addresses?
A. No, not currently.
Q. Do you have any bulk buy options for your products?
A. Yes but only on certain products, the options and details will be displayed on the product page if available. Please email us if you have a specific request.
Q. I need some help, how can I contact you?
A. We are always here to help and are contactable during working hours (9am - 8pm Monday - Friday) on email or MSN messenger or even by post. Please look on the contact page for more information.
Q. Are there any subscription charges pay for?
A. No, the dropshipping and trade account fee is one-off and is a lifetime membership.
Q. How are your delivery charges calculated?
A. All of our delivery charges are based on the overall weight going to each address. No matter how many your order to however many different addresses, the correct amount is always calculated. You may view our postage matrix from within the help area on our website.
Q. How often do you update you products and prices?
A. We are constantly researching and reviewing our products, product ranges and prices. We regularly add new products to our website and spend a great deal of time making sure that we offer the highest possible discounts available on our products. Changes or new products may appear on a daily basis.
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